A family calls. Then the case moves between the family, the case manager, the physician and your intake team.
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Every family-caregiver case that stalls before the first shift is revenue your agency isn't getting.
Relacy runs your new IHSS family-caregiver cases from first call to first paid shift. We do the work. Every decision stays with you.
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Why cases stall
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Nobody sees the whole picture: which document is missing, who is waiting on whom, what happens next.
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The case sits. No first shift means no billable hours, and the family can call the next agency on their list.
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We do the work. You make the decisions.
What we do
- Call and text families, in your agency's voice
- Collect documents and signatures
- Track the Physician Attestation until it's in
- Follow up with the case manager on status
- Prepare caregiver onboarding paperwork
- Send your team a daily status of every case and its next step
What stays with you
- Accepting the case
- The Care Plan, with your RN
- Hiring the family caregiver
- Supervision, payroll and billing
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Hand us your new cases,
and the ones already stuck.
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We run every case day to day:
calls, follow-ups, documents, and a daily status for your team.
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You sign off on the decisions.
The caregiver starts their first paid shift.
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Pay only when it works.
We run your open family-caregiver cases. You pay only for cases that reach a first paid shift.
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Walk us through your last new family-caregiver case.
A short call with the founder.
Book a call →